| Shipping |
Shipping costs are calculated differently depending on each product�s volume and weight.
Your shipment is sent by DHL & Dachser. The delivery time is usually within a week. Backorders will not be sent freight free.
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| Rates |
Prices on the website is updated in real time. Prices are in Euro, excluding VAT. Joiarare has the right to amend quoted prices without prior notice.
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| Terms and Conditions |
You must be over 18 years to act on this website. Your provided customer information must be accurate and you must complete all required fields. You may only act in your own name.
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| Payment |
After an approved credit we apply the invoice as a payment method. You have 30 days to pay the invoice from the day the goods are sent from us. In the unlikeness that the credit check does not pass, you can still shop with us, but you have to pay the goods in advance.
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| Shipping damage and complaints |
We are not responsible for shipping damages. Transport damages must be reported directly to DHL and treated according to their terms. Inspect the goods when you receive it. If goods are damaged, opened or if something is missing, it must be noted on the bill and signed by the driver. In order to get compensation, it is important that both you and the carrier retains a copy of the bill.
Contact us if you have received the wrong item or if an item is damaged (not shipping damage). Complaints must be made within 8 days after the delivery.
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| Personal Information |
In connection with registration and ordering, you agree that we store and use your information for the sole purpose of completing and providing the service you expect from us. According to PUL (Personal Data Act) you are entitled to obtain the information we have registered about you and if you consider it incorrect or irrelevant you may request correction or removal from our customer register. If so, contact our customer service (please e-mail joia.rare@gmail.com). We also ensure that we will not sell or transfer any personal data.
By 2018, PUL will be replaced by GDPR, which are new data protection rules that apply throughout the EU. Because we do not provide information to third parties, this does not directly affect PUL as regards processing of your information or our relationship with you as a customer.
One difference is that our company now has an appointed data protection agent. Do you have questions about how we treat your information, please contact us at joia.rare@gmail.com.
If you have any questions, please contact customer service. You will find all the contact details under Contact Us
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